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The Mercedes-Benz Customer Center and the
Mercedes-Benz emergency call center are availa‐
ble for you around the clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(
/ page 319).
You can also call the Mercedes-Benz Customer
Center using the multimedia system
(
/ page 319).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, always
call the national emergency services first using
the standard national emergency service phone
numbers. In emergencies, you can also use the
Mercedes-Benz emergency call system
(
/ page 321).
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me portal: https://
me.secure.mercedes-benz.com
Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
R
You have access to a GSM network.
R
The contract partner's GSM network cover‐
age is available in the respective region.
R
The ignition is switched on so that vehicle
data can be transferred automatically.
Multimedia system:
4
Phone
5
ª Contacts
#
Call Mercedes me connect.
The call is made.
Then, you can select a service and be con‐
nected to a specialist at the Mercedes-Benz
Customer Center.
Making a call via the overhead control panel
Requirements:
R
You have access to a GSM network.
R
The contract partner's GSM network cover‐
age is available in the respective region.
R
The ignition is switched on so that vehicle
data can be transferred automatically.
1
Service call button (me button)
2
SOS button cover
3
SOS button
#
To make a service call: press button 1.
Multimedia system
319
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