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FAQ
154
CATEGORY SUB-CATEGORY QUESTION ANSWER
Phone
Function
Language
Support
Which languages
are supported
when using Play
Store?
The Play Store app supports English
and Spanish. Third party apps may not
support all languages.
Phone
Function
VPN
How do I set up
a VPN?
VPN access configuration is different
according to each company. To
configure VPN access from your
phone, you must obtain the details
from your company’s network
administrator.
Phone
Function
Screen Time Out
My screen turns
off after only 30
seconds. How
can I change the
amount of time
for the backlight
to turn off?
1. From the Home screen, swipe left, if
necessary > tap the Settings icon
.
2. Tap Display > Screen timeout.
3. Tap the preferred screen backlight
timeout time.
Phone
Function
Wi-Fi and 4G
When Wi-Fi and
4G are both
available, which
service will my
phone use?
When using data, your phone may
default to the Wi-Fi connection (if Wi-Fi
connectivity on your phone is set to
On). However, there will be no
notification when your phone switches
from one to the other.
To know which data connection is
being used, check the 4G
or Wi-Fi
icon in the Status Bar at the top of
your screen.
Phone
Function
Home Screen
Is it possible to
remove an app
from the Home
screen?
No. Apps can't be removed from the
Home screen, but you can uninstall
apps that you've downloaded to your
phone to remove them. Just touch and
hold the downloaded app icon until the
Uninstall bar appears at the top of the
screen. Then, without lifting your
finger, drag the icon to the Remove
bar, then lift your finger.
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