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44
Tips
Problem Solution
The cooktop will not switch on. Use other electrical appliances to check whether a short circuit has
occurred in the power supply.
Make sure that the appliance has been connected as shown in the
circuit diagram.
If you are unable to rectify the fault, contact Customer Support.
The touchscreen display is not responding or
has frozen.
The control panel is damp or there is something on it. Dry the con-
trol panel or remove the object.
The power level for the cooking position cannot
be increased.
The cooktop's total power output has been limited.
If a very large item of cookware is being used, this may have an
effect on the maximum power level for that half of the cooktop.
Reposition the cookware.
An audible signal sounds when there is an
object on the touchscreen display.
Remove the object and reset the cooktop.
Do not place hot cookware on the control panel.
The cooktop responds in an unusual manner or
cannot be operated properly.
Switch off the appliance using the mains fuse or the circuit breaker
in the fuse box. Wait a few seconds before reconnecting the appli-
ance.
The electronics have overheated and switched
off the affected cooking position.
Wait until the electronics have cooled down sufficiently. When the
fault code on the display goes out, you can resume cooking.
The electronics have overheated and all the
cooking positions have been switched off.
There is hot cookware near the control panel.
The cooking position has been switched off to
protect the electronics.
Remove the cookware that is causing the problem. Wait a few sec-
onds. When the fault code on the display disappears, you can
resume cooking.
The cooking position has overheated and has
been switched off to protect the work surface.
Wait until the electronics have cooled down sufficiently before
switching the cooking position on again.
The transfer settings function cannot be acti-
vated.
The active cookware has been removed from its position and cook-
ware of a different size has been placed there. Test with the same
item of cookware.
Acknowledge the fault code by touching any of the touch buttons.
You can cook as usual without using the transfer settings function.
Contact Customer Support.
The cooktop has been in continuous operation
for a long time.
The automatic safety switch-off function has been activated. See the
section entitled ~ "Basic Settings"
The cooking sensor has overheated and the
cooking position has been switched off. “‰ƒ‹ƒ
Wait until the cooking sensor has cooled down sufficiently before
activating the function again.
The cooking sensor has overheated and the
adjacent cooking positions have been switched
off. “‰ƒ‹„
If you are not using the cooking sensor, remove it from the cook-
ware and keep it away from the other cooking positions and
sources of heat. Switch the cooking positions back on.
The battery in the cooking sensor is almost
drained. “‰ƒ‹…
Replace the 3V CR2032battery. See the section entitled
~ "Wireless Cooking Sensor"
The connection to the cooking sensor has been
broken. “‰ƒ‹†
Switch the function off and on again.
The cooking sensor is faulty. “‰ƒ‹‡
Contact Customer Support.
The cooking sensor indicator will not light up
and the cooking sensor is not responding.
Replace the 3V CR2032battery. See the section entitled
~ "Wireless Cooking Sensor"
If this does not solve the problem, touch and hold the symbol on
the cooking sensor for 8-10seconds and then reconnect the cook-
ing sensor to the cooktop. See the section entitled ~ "Wireless
Cooking Sensor"
If the problem persists, contact Customer Support.
The sensor indicator flashes twice. The battery in
the cooking sensor is almost drained. You may
be interrupted the next time you cook by the bat-
tery running out.
Replace the 3V CR2032battery. See the section entitled
~ "Wireless Cooking Sensor"
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