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Setting Up Service 21
Section 4: Setting Up Service
This section outlines details about activation, setting
up your voicemail and what to do when you need
help with your device.
Activating Your Device
After purchasing your Virgin Mobile Phone from an
authorized retailer, you need to activate your new
device.
You can activate the device in one of two ways:
From the phone
1. From the Main screen,
press
Menu
➔
Tools + Settings
➔
Settings
➔
Phone
Information
➔
Activation
.
2. Press
Yes
to activate the device.
The phone connects to the network and
validates.
3. Highlight
Get Started Now
and press ,
then follow the on-screen instructions.
– or –
From the computer’s Web browser:
1. From the Main screen, dial
##MEID#
.
2. Write down the 18-digit MEID number
displayed on your phone’s screen.
3. Navigate to
https://www1.virginmobileusa.com/activate/
activate.do?page=0
and complete the on-screen
instructions.
When you finish the process, make a phone call to
confirm your activation. If the phone is still not
activated or you do not have access to the Internet,
contact Virgin Mobile Customer Service
at
1-888-322-1122
for assistance.
Setting Up Voicemail
Your device automatically transfers all unanswered
calls to your voicemail, even if your device is in use or
turned off. You should set up your voicemail and
personal greeting as soon as your device is activated.
Always use a password to protect against
unauthorized access.
1. From the phone standby mode, touch and hold
.
2. Follow the system prompts to:
•
Create a 4 to 10-digit passcode.
•
Record your name announcement.
•
Record a greeting.
Note: Voicemail Password
- Virgin Mobile strongly recommends
that you create a password when setting up your
voicemail to protect against unauthorized access.
Without a password, anyone who has access to your
device is able to access your voicemail messages.
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