M528F User Manual

Loading ...

answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all

calls.

Does your phone line have a call-waiting feature?

If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in

progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax

telephone line.

Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a Conguration Page report to check the

status.

1. From the Home screen, scroll to and select Reports.

2. Open the following menus:

● Conguration/Status Pages

● Conguration Page

3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The

report consists of several pages.

NOTE: The printer IP address or host name is listed on the Jetdirect Page.

On the Fax Accessory Page of the Conguration Page, under the Hardware Information heading, check the

Modem Status. The following table identies the status conditions and possible solutions.

NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you

are using LAN fax or Internet fax, those congurations could be disabling the feature.

Operational / Enabled

The analog-fax accessory is installed and ready.

Operational / Disabled

The fax accessory is installed, but you have not congured the

required fax settings yet.

The fax accessory is installed and operational; however, the

HP Digital Sending utility has either disabled the printer fax feature

or has enabled LAN fax. When LAN fax is enabled, the analog-fax

feature is disabled. Only one fax feature, either LAN fax or analog

fax, can be enabled at a time.

NOTE: If LAN fax is enabled, the Scan to Fax feature is unavailable

on the printer control panel.

Non-Operational / Enabled/Disabled

The printer has detected a rmware failure. Upgrade the rmware.

Damaged / Enabled/Disabled

The fax accessory has failed. Reseat the fax accessory card and

check for bent pins. If the status is still DAMAGED, replace the

analog-fax accessory card.

ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is

turned o).

ENWW Solve fax problems 225

Loading ...

User Manual - Page 239