OJP 7740 User Guide

Loading ...

Open the embedded web server ..................................................................................................... 104

Embedded web server cannot be opened ...................................................................................... 105

10 Solve a problem ....................................................................................................................................... 106

Jams and paper-feed issues .............................................................................................................................. 106

Clear a paper jam ............................................................................................................................. 106

Read general instructions in the Help for clearing paper jams .................................... 106

Clear a print carriage jam ................................................................................................................ 113

Read general instructions in the Help for clearing a print carriage jams .................... 113

Learn how to avoid paper jams ....................................................................................................... 113

Solve paper-feed problems ............................................................................................................. 114

Printing issues ................................................................................................................................................... 114

Fix problems with page not printing (unable to print) ................................................................... 114

Read general instructions in the Help for unable to print issues ................................ 115

Fix print quality issues .................................................................................................................... 119

Read general instructions in the Help for resolving print quality issues ..................... 119

Copy issues ........................................................................................................................................................ 122

Scan issues ........................................................................................................................................................ 123

Fax issues ........................................................................................................................................................... 123

Run the fax test ............................................................................................................................... 123

What to do if the fax test failed ...................................................................................................... 124

Troubleshoot fax problems ............................................................................................................. 127

Read general instructions in the Help for specic fax problems ................................................... 127

The display always shows Phone O Hook .................................................................. 127

The printer is having problems sending and receiving faxes ...................................... 128

The printer cannot receive faxes, but can send faxes .................................................. 129

The printer cannot send faxes, but can receive faxes .................................................. 130

Fax tones are recorded on my answering machine ...................................................... 130

The computer cannot receive faxes (HP Digital Fax) ................................................... 131

Network and connection issues ........................................................................................................................ 131

Fix wireless connection ................................................................................................................... 131

Find network settings for wireless connection .............................................................................. 131

Fix Wi-Fi Direct connection ............................................................................................................. 132

Fix Ethernet connection .................................................................................................................. 132

Printer hardware issues ..................................................................................................................................... 132

Get help from the printer control panel ............................................................................................................ 133

Understand printer reports ............................................................................................................................... 133

Printer status report ....................................................................................................................... 133

Network conguration page ........................................................................................................... 134

Print quality report .......................................................................................................................... 134

Wireless test report ......................................................................................................................... 134

ENWW ix

Loading ...

User Guide - Page 10