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17
6. TROUBLESHOOTING
EN
Problem Possible Cause Solution
SCREEN slips off
MOTOR HEAD
• SCREEN is improperly tted over
the threads
• Twist the SCREEN into the “CLOSE” position
as indicated by the arrow
Ingredients are
not fully ground
• Too much or not enough in the
SCREEN
• Not enough water in the CARAFE
• SCREEN is clogged
• Rell the SCREEN to recommended amount
• Fill the CARAFE to a level between the two
inscribed MIN (0.8 L) and MAX (1.3 L) ll
lines
• Clean with the CLEANING BRUSH
Overows • Too much water in the CARAFE
• SCREEN is clogged
• Adjust the water to a level between the
two inscribed MIN (0.8 L) and MAX (1.3 L)
ll lines
• Clean with the CLEANING BRUSH and hot,
soapy water
No beeping
sound
• Water level is too low
• Water temperature is too cold
• Motor or shaft is clogged
• Fill the CARAFE to a level between the two
inscribed MIN (0.8 L) and MAX (1.3 L) ll
lines
• Use warm water between 50-104°F
(10-40°C)
• Rinse the CARAFE and BLADES attached to
MOTOR HEAD. Wash SCREENS and DRIP
CUP. Wipe exterior with a damp towel.
Beverage
scorches
• Not enough ingredients are
inside the SCREEN
• Too much ingredients and not
enough water
• Try again by using the MEASURING CUP
when lling the SCREEN
• Try again by adding the water to a level
between the two inscribed MIN (0.8 L) and
MAX (1.3 L) ll lines. Use the MEASURING
CUP when lling the SCREEN.
Beverage
consistency is
too thin
• SCREEN is clogged
• Not enough ingredients are
inside the SCREEN
• Ingredients did not soaked long
enough
• Clean with the CLEANING BRUSH and hot,
soapy water
• Try again by using the MEASURING CUP
when lling the SCREEN
• Refer to the steps in Operating Instructions
Heats, but motor
does not operate
• Check for clogs and operating
errors
• Power off and restart. Refer to the steps in
Operating Instructions.
Does not
activate after
pressing buttons
• The MIN (0.8 L) ll line has not
been reached
• Water has entered inside the
MOTOR HEAD
• Fill up to at least the MIN (0.8 L) ll line
(4 cups)
• Wait 4-5 days for the MOTOR HEAD to dry
before trying again
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