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Troubleshooting 388
Resetting the Plug-In Racks
If the plug-in racks go offline they need to be reset to resume normal operation.
The following conditions apply when plug-ins go offline:
• When offline, plug-ins on input channels and continue to pass and process audio using their settings at the time the racks went
offline.
• Offline plug-ins on output channels and buses are muted.
• You will not be able to adjust plug-ins settings until the racks fully re-initialize.
• Once the racks begin to reinitialize, plug-ins are unavailable and do not process audio.
• During reinitialization, plug-ins are loaded into rack slots according to the last loaded Show file; plug-in racks are turned off
(all assigned plug-ins are made inactive).
• When all plug-ins have loaded and the racks initialized, the system displays a dialog alerting you that the racks are ready to
be brought back online (reactivated). This is provided as a final precaution against sudden changes to audio when plug-ins re-
sume processing.
Shortly after you confirm that you want the racks brought back online, plug-ins resume processing audio and all parameters become
available for editing.
To re-initialize (reset) the racks:
1 In the Plug-In Racks Reset dialog, Click Reset to begin the plug-in rack re-initialization.
2 In the Plug-In Racks are Ready dialog, Click Use Racks to confirm that you want the racks to be reset. Status is shown
on-screen. After the process is complete, the console and all plug-ins are operational again.
Using the System Restore Software
Use the System Restore software for troubleshooting or maintenance purposes. The S6L control surface and the E6L engine each
have their own unique System Restore image, which you must install on each device separately. S6L control surface and E6L en-
gine must both be running the same versions of VENUE software in order for them to connect. An active Internet connection is re-
quired to activate software components after installation.
See the most recent edition of the
VENUE | S6L Installation Guide.pdf (available in your Avid account) for complete instructions on
creating bootable USB drives for System Restore software, performing a System Restore or Software Update, and re-installing
plug-ins.
Do not reset the racks until there is a long enough break in the performance that the rack can be fully rebuilt with no signal pass-
ing through. This is especially important when using crossover plug-ins or gain-attenuating plug-ins.
Check your Avid account for the latest version of the System Restore software. Always make sure to use the latest version of the
System Restore software when restoring your software, and that you always keep a copy of the System Restore software on-hand
for troubleshooting.
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