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Troubleshooting 384
Restarting Your System
If your VENUE system ever needs to be reset, restart the system
To restart the system:
1 On the external screen, go to the Options > System page.
2 Hold Default (Alt) and select Shut Down.
If restarting the system does not correct a problem, you may have to reset hardware components, identify and remove any incom-
patible plug-ins, or reinstall VENUE software using the System Restore software.
Additional Reset Options
Additional shortcuts are provided while restarting the system, which let you do the following:
• Back up the current show settings and clear the console. Use this option if you suspect an auto-saved setting has become cor-
rupted. This lets you save your most recent settings and clear the console without having to do a full system restore.
– or –
• Startup in Explorer, to be able to manually manage software components. Use this option to troubleshoot the system if problems
arise early in the startup process and persist through repeated restarts.
Backup and Clear Console
To backup and clear the console at restart:
1 Start or restart the system.
2 Watch the screen closely during the startup process. As soon as the cursor becomes visible (and before the VENUE software
logo screen appears) press and hold the C key on the computer keyboard. Continue to hold the C key (do not press it repeatedly).
3 A dialog appears that lets you choose to backup your auto-saved settings and clear the console, or to continue and load settings
normally.
Startup in Explorer
To start up the system in Explorer (bypassing VENUE software):
1 Start or restart the system, as necessary.
2 Watch the screen closely during the startup process. As soon as the cursor becomes visible (and before the VENUE software
logo screen appears) press and hold the E key on the computer keyboard. Continue to hold the E key (do not press it repeatedly)
until you see the Explorer desktop.
3 From Explorer, you can manually find and delete suspect data files, plug-ins, or perform other file management tasks.
If you press the C key too early in the startup process, the USB keyboard is reset instead of calling the Backup and Clear dialog.
If you do not see the backup and clear dialog, repeat the restart process and try again.
If you are unsure about how to troubleshoot a computer and its files, it is recommended that you contact VENUE customer ser-
vice.
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