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Troubleshooting 380
Troubleshooting
This chapter provides troubleshooting and problem solving information. It includes a table of problems and solutions that provides
answers to common questions, explains on-screen text messages, and refers you to specific sections later in this chapter or else-
where in this guide for details and instructions.
Problem Solving
The following table provides descriptions of situations that may arise while operating a VENUE system and includes common
questions, symptoms and error messages, along with possible solutions.
Table 8. Troubleshooting Errors and Messages
Symptom or Message Possible Cause Solution
Faders, Switches, Modules, Channels, and Devices
Fader stuck Fader path was blocked during startup cali-
bration.
Reset the S6L control surface. See
Resetting Hardware
Components
.
Control surface controls
have stopped working
S6L control surface needs to be reset. Reset the console. See Resetting Hardware Compo-
nents
. If possible, wait for a silent portion of a performance
to avoid unexpected gain changes upon reset. For details.
If software is frozen, power cycle the system.
Bad or missing connection to the E6L
engine.
Check to make sure the cable connecting the console to the
E6L engine is properly connected and not damaged.
Fader Module, Channel
Knob Module, Master Live
Module has stopped work-
ing/lost connection
Network error See
Restarting Your System.
Channel Touch Module
(CTM) offline (Please Con-
figure Console message)
Network error See
Resetting Channel Touch Modules (CTMs).
Stage I/O is not passing
audio
Stage unit needs to be reset. See Resetting Hardware Components.
Or, power-cycle the Stage 64
Bad or missing connection to the E6L
engine, to another Stage unit, or to power.
Check to make sure the audio network cable connecting the
Stage unit to the E6L engine (or, if daisy-chained, to the
nearest Stage unit) is properly connected and not damaged.
Check power to the Stage unit.
Cannot assign Stage 64 Config mode is not enabled. Enable Config mode. See
Enabling Config Mode.
S6L control surface /O is
not passing audio
S6L control surface I/O needs to be reset. See Resetting Hardware Components.
Or, power-cycle the control surface.
Touch on external screen
is reversed with MTS, or
not operating at all
Touchscreens are not configured properly
See
Configuring S6L Master Touch Screen (MTS)
and External Monitor.
Previously connected
device is unavailable and
is grayed out in the
Options > Devices page
The device is no longer present. Touch-and-hold (right-click) the device graphic in the
Options > Devices page and choose Forget <device> to dis-
miss warning dialogs.
Bad or missing connection to the E6L
engine.
Check to make sure the cable connecting the device to the
is properly connected and not damaged, and that the device
is powered on.
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