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Action Yes No
Step 3
Check if you are using a recommended type of paper.
a Load the specified tray or feeder with a recommended type of
paper.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Remove the photoconductor unit, and then reinstall it.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 5. The problem is
solved.
Step 5
a Clean the charger and the printhead lens.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 6. The problem is
solved.
Step 6
Replace the photoconductor unit, and then resend the print job.
Do vertical voids appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshooting 234
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