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Action Yes No
Step 2
From the control panel, set the paper texture, type, and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?
Go to step 3. Do one or more of
the following:
• Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
• Change the
paper loaded in
the tray to match
the paper
texture, type, and
weight specified
in the tray
settings.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Remove, and then reinstall the photoconductor unit.
1 Remove the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print
quality problems.
2 Install the photoconductor unit.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
a Clean the charger and the printhead lens.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 6. The problem is
solved.
Step 6
Replace the photoconductor unit, and then resend the print job.
Do streaked vertical lines appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshooting 230
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