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Action Yes No
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Reinstall the internal
option.
Step 4
a Check if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see
“Adding available options in the print driver”
on page 40.
b Resend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact
customer
support.
Internal print server does not operate correctly
Action Yes No
Step 1
Reinstall the internal print server.
a Remove, and then install the internal print server. For more
information, see
“Installing an Internal Solutions Port” on
page 26.
b Print a menu settings page, and then check if the internal print
server is listed in the Installed Features list.
Is the internal print server listed in the Installed Features list?
Go to step 2. Check if the internal
print server is
supported by the
printer.
Note: An internal
print server from
another printer may
not work with this
printer.
Step 2
Check the cable and the internal print server connection.
Use the correct cable, and then check if it is securely connected
to the internal print server.
Does the internal print server operate correctly?
The problem is
solved.
Contact
customer
support.
Troubleshooting 203
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