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Action Yes No
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
a Clean the charger and the printhead lens.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 6. The problem is
solved.
Step 6
Replace the photoconductor unit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Contact
customer
support.
The problem is
solved.
Streaked vertical lines appear on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
a Depending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 229
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