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Action Yes No
Step 3
a Depending on your operating system, specify the paper type
and weight in Printing Preferences or in the Print dialog.
b Resend the print job.
Do print irregularities still appear?
Go to step 4. The problem is
solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the control
panel, set the paper
texture in the Paper
menu to match the
paper loaded in the
tray.
Go to step 5.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do print irregularities still appear?
Go to step 6. The problem is
solved.
Step 6
a Clean the charger and the printhead lens.
b Resend the print job.
Do print irregularities still appear?
Go to step 7. The problem is
solved.
Step 7
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Do print irregularities still appear?
Contact
customer
support or your
service
representative.
The problem is
solved.
Print is too dark
Troubleshooting 221
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