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Action Yes No
Step 1
a Move the paper guides in the tray to the correct positions for
the paper loaded.
b Resend the print job.
Is the page or image clipped?
Go to step 2. The problem is
solved.
Step 2
From the control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Go to step 3. Do one or more of
the following:
• Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
• Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Step 3
a Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b Resend the print job.
Is the page or image clipped?
Go to step 4. The problem is
solved.
Step 4
a Clean the charger and the printhead lens.
b Resend the print job.
Is the page or image clipped?
Go to step 5. The problem is
solved.
Step 5
a Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
b Resend the print job.
Is the page or image clipped?
Contact
customer
support.
The problem is
solved.
Troubleshooting 216
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