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Action Yes No
Step 1
a Make sure that your software program is using a correct fill
pattern.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Load the specified tray or feeder with a recommended type of
paper.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Clean the charger and the printhead lens.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the photoconductor unit, and then resend the print job.
Do horizontal voids appear on prints?
Contact
customer
support.
The problem is
solved.
Incorrect margins on prints
ABCD
ABCD
ABCD
Troubleshooting 218
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