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Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper
type, texture, and weight.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Go to step 2. Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Step 2
Resend the print job.
Does the toner still rub o?
Contact
customer
support.
The problem is
solved.
Toner specks appear on prints
Action Yes No
Step 1
a Clean the charger and the printhead lens.
b Resend the print job.
Do toner specks appear on prints?
Go to step 2. The problem is
solved.
Step 2
Replace the photoconductor unit, and then resend the print job.
Do toner specks appear on prints?
Contact
customer
support.
The problem is
solved.
Transparency print quality is poor
Action Yes No
Step 1
From the printer control panel, set the paper type in the Paper
menu to match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Go to step 2. Set the paper type to
Transparency.
Step 2
a Check if you are using a recommended type of transparency.
b Resend the print job.
Is the print quality still poor?
Contact
customer
support.
The problem is
solved.
Troubleshooting 232
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