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Safety
67
In case of emergency
If the emergency coordination centre's ques-
tions ar
e not answered, the corresponding as-
sistance measures are implemented.
If the call is public, the person on the other end
of the line uses the language of the country in
which you are located.
If the call is private, the person on the other end
of the line will assist you in the language you
have configured in the Infotainment system. If
the configured language is not available, Eng-
lish will be used.
Starting an emergency call manually
●
Press and hold the emergency call button
for a few seconds
1
. The emergency call is
activ
ated and a voice connection is established
with the emergency coordination centre.
If you press the emergency call button inadver-
tently, hang up the call immediately:
●
Press the emergency call button again until
the control light stays green.
Integrated battery
The integrated battery ensures that the emer-
gency call system (eCall) remains available for
some time even if the 12-volt battery has been
disconnected or has failed.
If the integrated battery discharges or is de-
fective, a message stating this is displayed on
the instrument cluster display. Go to a special-
ised workshop and ask for the battery to be
replaced.
EDR data transmission ›››page375
When an emergency call is made, the legally
required data is transmitted to the emergency
coordination centre so that the necessary as-
sistance measures can be determined.
Vehicle location data is continuously overwrit-
ten. This means that the vehicle is not subject to
permanent monitoring.
The data related to the emergency call is only
processed to ensure the correct operation of
the emergency call system (eCall). The system
will automatically delete the data related to the
call a few hours after the call is activated.
The sent data includes:
●
The vehicle's current position at the time the
emergency call is activated.
●
Vehicle identification number (VIN)
●
Type of vehicle and type of drive.
●
Type of activation (automatic or manual).
●
Type of call.
●
Direction in which the vehicle was travelling
at the time the emergency call was activated.
●
Moment of the collision.
●
Estimated number of vehicle occupants.
Diversion to 112 emergency number
In some situations where the emergency call
service is limited or cannot be carried out, an
emergency call is made to 112.
The following conditions may cause the emer-
gency call service to function in a limited man-
ner or the call to be diverted to the 112 emer-
gency number:
●
The emergency call is made from an area
with weak or no mobile and GPS signal, as well
as e.g. tunnels, between very tall buildings, ga-
rages, underground walkways, mountains and
valleys.
●
In areas with sucient mobile telephone and
GPS coverage, the mobile telephone network
of the telecommunications operator in question
may not be available.
●
In some countries, the emergency call serv-
ice may not be available due to legal reasons.
There is no valid license for the use of the emer-
gency call service.
●
The components of the vehicle required for
the emergency phone call are damaged or do
not get enough power.
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