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35
TROUBLESHOOTING
4
MAXIMUM RESOLUTION
When scanning takes place with the resolution set to the maximum resolution (600 dpi), the resolution may change
depending on the amount of memory available, the original size, the color mode, and other scanning conditions. The
table below shows the relation between the possible scanning area and the scanning conditions. (Note that the following
examples are for standard memory in the machine and 128 MB or more of memory in the network expansion kit.)
(dpi)
: Scanning is possible at the maximum resolution (600 dpi).
DISPLAY MESSAGES
If a transmission error occurs when you send a scanned image, a message informing you of the error and an error
code will appear in the display on the machine.
IF YOUR E-MAIL IS RETURNED
If a Scan to E-mail transmission is not successful, an e-mail informing you of this fact is sent to the return address configured
in the SMTP server. If this happens, read the e-mail and determine the cause of the error, and then repeat the transmission.
Models without the two-sided printing function
Models with the two-sided printing function
Color Gray B/W Color Gray B/W
11" x 17" 150 300
300
300
8-1/2" x 14"
200 400 400
8-1/2" x 11"
8-1/2" x 11"R
5-1/2" x 8-1/2"
5-1/2" x 8-1/2"R
300 400
A3 150
300
200
300
B4
200
400
A4, A4R
400
B5, B5R
300
300
A5, A5R
400
Error Code Solution Page
CE-00
CE-01
Turn off the power and then turn it back on. Consult with your network administrator to
make sure that no problems exist on the network or in the server. If the error is not
cleared after turning the power off and on, turn off the power and contact your dealer.
–
CE-02
CE-04
The scanned image was not sent because a connection to the server could not be
established. Make sure that the SMTP server settings or Scan to FTP destination
settings in the Web page are correct.
The procedure for configuring the SMTP server is explained in "VARIOUS SERVER
SETTINGS", and the procedure for editing Scan to FTP destination information is
explained in "Editing and deleting programmed transmission destinations
". For
information on the settings to be entered, see Help in the Web page.
10
, 13
CE-03
The scanned image was not sent because the server was busy or there was too much
traffic on line. Wait briefly and then try again.
–
CE-05
The scanned image was not sent because the directory of the destination FTP server was not
correct. Make sure that the correct FTP server information is configured in the Web page.
10
CE-09
The size of the scanned image file exceeds the limit set in "Maximum Size of E-mail
attachments" in the Web page. Reduce the number of original pages scanned into the
file, or change the limit set in "Maximum Size of E-mail attachments".
12
CE-11
The memory became full during scanning. Scan less pages, lower the resolution, or
change the color mode so that the file size is smaller, and try scanning again.
27, 28
CE-12
The maximum number of destinations of a global address search has been exceeded.
Increase the number of search characters to narrow the range of the global address search.
24
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