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MAINTENANCE AND SERVICING
336
CSB menu access
Once the prerequisites have been established, all
CSB-related menus can be accessed in MY CAR
by pressing OK/MENU and then selecting
Scheduled maintenance & repair.
Booking information and data from the
vehicle
If you request an appointment from your vehicle,
with your consent, booking information and data
about your vehicle
1
will be transmitted to your
preferred retailer.
Using the service
Once the prerequisites have been established, all
CSB-related menus can be accessed in MY CAR
by pressing OK/MENU and then selecting
Maintenance & repair.
If the time for the next regularly scheduled serv-
ice is approaching, if the vehicle requires certain
types of repairs or if a system needs to be
checked, a message will be displayed. You will
then by guided through the steps required to
book service or repairs.
On-screen service messages
On-screen service message
The pop-up service alert menu offers the follow-
ing alternatives:
•
Yes: The vehicle will transmit a booking
request as well as vehicle data directly to
your preferred retailer. In return, you will
receive an email from this retailer with a link
to their booking portal. From a smartphone or
a computer, you can select a day and time
that suits you and specify any other service
requests that you may have. When you have
submitted your request, it will be entered into
the retailer's booking portal and you will
receive immediate confirmation online and
via email. The service reminder light in the
vehicle's instrument panel will also be turned
off remotely by Volvo.
•
No: No other messages will be displayed on
the Sensus screen but the Service Reminder
Light on the vehicle's instrument panel will
stay on. If you have answered "No", service
can still be booked manually (see the follow-
ing section).
•
Postpone: The pop-up menu will be dis-
played that next time the engine is started.
Booking service or repairs manually
Access your Volvo On-Line Service Scheduler
portal from a smartphone or a computer to select
a day and time that suits you and specify any
other service requests that you may have. When
you have submitted your request, it will be
entered into the retailer's booking portal and you
will receive immediate confirmation online and via
email.
My Appointments
This displays booking information.
–
Select Scheduled maintenance & repair
My Appointments.
Transmitting vehicle data
In order for a retailer to access vehicle data, the
information is initially sent to a central Volvo
database (not directly to your retailer) where any
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This information includes: service requirements, status of various functions, odometer reading and the vehicle's VIN number and software version.
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