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The TV cannot access the Internet when IPv6 is set.
Your TV cannot connect to the server.
A message appears stating that the TV cannot connect to your network.
You can connect to the Internet, but not to Google services.
[137] Troubleshooting | Network (Internet/home)/apps
The network name (SSID) of the wireless router to
which you want to connect is not displayed.
Reset the wireless router.
Select [[Manual entry]] to enter a network name (SSID).
[138] Troubleshooting | Network (Internet/home)/apps
Sometimes video streaming quality is poor.
Quality depends on the original video provided by the video content provider and your connection
bandwidth.
The wireless network connection quality varies depending on the distance or obstacles (e.g., wall)
between the TV and the wireless router, environmental interference, and the quality of the wireless
router. In this case, use a wired connection for the Internet, or try the 5GHz band.
The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not
supported, the TV can only connect to a wireless router using the 2.4GHz band.
Related topics
Connecting to a network using a LAN cable
Using Wi-Fi to connect the TV to your network
[139] Troubleshooting | Network (Internet/home)/apps
Wi-Fi connection is lost or intermittent.
Check the installation location of the TV and wireless router. Signal condition may be affected by
the following :
Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
There are floors or walls between the wireless router and TV.
If the problem persists even after checking the above, try using a wired LAN connection.
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