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temperature falls outside of the range between 10°C (50°F) and 40°C (104°F) during the panel
refresh, the process will not complete and this message will appear.
If panel refresh started automatically, it will restart when you turn off the TV with the remote control.
If panel refresh was initiated manually, you must select it again.
[112] Troubleshooting | Picture (quality)/screen
You are concerned about an image retention. (only
models equipped with an OLED panel)
If the same image is displayed repeatedly or for long periods of time, image retention may occur.
To reduce image retention, we recommend that you turn off the TV normally by pressing the power
button on the remote control or TV.
Note
Manually perform panel refresh only when image retention is particularly noticeable. As a
reference, perform it only once a year. Avoid performing it more than once a year because it
may affect the usable life of the panel.
Images that include clocks and bright colors easily cause image retention. Avoid displaying
these types of images for long periods of time, otherwise image retention may occur.
Related topics
[Expert panel settings](only models equipped with an OLED panel)
[113] Troubleshooting | Picture (quality)/screen
A white line appears on the screen. (only models
equipped with an OLED panel)
Panel refresh automatically runs after the TV has been used for a long period of time to reduce
image retention. Panel refresh starts after the TV is turned off and takes about one hour to
complete. A white line may be displayed on the screen during the panel refresh. This is not a
malfunction of the TV.
[114] Troubleshooting | Picture (quality)/screen
95
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