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Recovering your VAIO computer will delete all the data on the built-in storage device.
What should I do if my VAIO computer becomes unstable (Windows starts)?
Try the suggestions below:
Start VAIO Care to search for a solution. See Keeping Your VAIO Computer in Optimum Condition (VAIO Care) for
more information.
Restore computer system files.
Use the restore point that you created before your VAIO computer becomes unstable. See Restoring System Files
Using the Restore Point when You cannot Start Windows for more information.
Uninstall an app or a driver if your VAIO computer has become unstable after you installed the app or the driver.
Reinstall the preinstalled apps or drivers on your VAIO computer if such apps or drivers have not been working
properly. See How can I reinstall the original apps and drivers? for more information.
Restore your VAIO computer from a system image backup if you have created the backup. Refer to Windows Help
and Support (Opening Windows Help and Support) for more information.
If the problem persists, follow the instructions in Refreshing Your VAIO Computer to reinstall the operating
system.
If the problem persists after you refresh your VAIO computer, follow the instructions in Recovering from the
Recovery Area to recover the computer.
The computer may not support the refresh function depending on the model you purchased.
If you have not yet created Recovery Media, create the Recovery Media. See Creating Recovery Media.
Be sure to make a backup copy of your valuable data before recovering your VAIO computer. Refer to Windows
Help and Support (Opening Windows Help and Support) for more information.
Note
Recovering your VAIO computer will delete all the data on the built-in storage device.
What should I do if I cannot recover my VAIO computer from the recovery area?
Recover your VAIO computer from Recovery Media if you have used apps to modify the recovery area,
installed a different operating system from the preinstalled one, or formatted the built-in storage device
without using VAIO Care (Rescue Mode): VAIO recovery solutions.
If the problem persists, visit the VAIO online support website for further assistance.
How do I create Recovery Media?
You can create Recovery Media using VAIO Care. See Creating Recovery Media for more information.
How can I restore my VAIO computer system to its factory default settings?
There are two ways to recover your VAIO computer system: Recovering from Recovery Media and
Recovering from the Recovery Area.
How can I reinstall the original apps and drivers?
You can restore the preinstalled apps and drivers using VAIO Care. To restore them, start VAIO Care
(Keeping Your VAIO Computer in Optimum Condition (VAIO Care)) and then select Advanced Tools,
Restore and recovery, and Reinstall Applications and Drivers.
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