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Sony service/support center or your local Sony dealer directly.
1. See other sections in this on-screen manual.
2. Start VAIO Care (Desktop) and perform necessary operations. (See Searching/Starting Apps,
Settings, or Files to start VAIO Care (Desktop).)
3. Visit the VAIO online support website and find necessary information.
About Online Support Website
The online support website provides information concerning your VAIO computer, as well as a selection of
frequently asked questions.
Sony online support website
http://www.sony.com/am/vaiosupport/
Hint
If you experience any problem or have a technical question about your VAIO computer, launch VAIO Care
first, which offers you various options to help you solve the problem. See Keeping Your VAIO Computer in
Optimum Condition (VAIO Care) for more information.
When you contact VAIO support, you may be asked for the serial number and the model number of your
VAIO computer. The serial number is a 15-digit number that can be found:
in the VAIO Care window;
on the bottom, on the back panel of the computer, inside the back panel or inside the battery compartment;
on the original VAIO box.
The model number is located at the lower right corner of the display on the VAIO computer.
Other websites
You can also find useful information at the following Web sites.
Sony products
http://www.sony.net/
http://www.sony.net/electronics/
Operating system online support website
For Microsoft Windows operating system support, visit the Microsoft customer support site.
http://support.microsoft.com/
In Store Service & Support (available in USA only)
Make an appointment with a Sony certified technician at a U.S. Sony Store and get personalized service and
support for your VAIO computer. Sony Technicians can assist with the setup of your new VAIO computer,
system optimization, data rescue, and any repair service you might need.
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