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need to change the sound output to the digital audio device. See Changing the Sound Output Device for
more information.
What should I do if my microphone does not work?
Check if your microphone is selected as a recording device.
Open Control Panel and select Hardware and Sound. (To open Control Panel, see Opening
Control Panel.)
Select Sound and check if there is a check mark on your desired microphone icon on the Recording tab.
If not, select the icon and Set Default.
If the icon is not displayed, make sure the microphone is properly connected to your VAIO computer.
An external microphone with a 3-pole mini plug does not work with the headset compatible headphone jack
.
The microphone of your headset may not work with your VAIO computer. Use a Sony smartphone
compatible headset.
What should I do if I do not hear sound from speakers or headphones?
Check if the volume from speakers or headphones is not minimized.
Press the + button of the VOL (Volume) buttons (Parts and Controls of the Keyboard) on the keyboard to turn up the
volume loud enough to hear sound.
Check if the volume in Windows is not turned off or minimized. See Adjusting the Volume in Windows for
more information.
When the volume is turned off ( ), select (Deactivate muting) to turn on the volume ( ). When the
volume is minimized, turn up the volume.
When connecting external speakers or headphones, check the following:
Make sure external speakers or headphones are properly connected to your VAIO computer. See Connecting External
Speakers/Headphones/Headset for more information.
If external speakers require external power, make sure the speakers are securely connected to an AC outlet.
Make sure external speakers are turned on.
Make sure the volume from external speakers is not minimized.
Make sure the sound output device is correctly selected. See Changing the Sound Output Device for more
information.
Check the volume on the playback app you are using.
What should I do if I hear microphone feedback from speakers when using my microphone?
Microphone feedback may occur when your microphone receives the sound from a sound output device,
such as speakers.
Keep the microphone away from a sound output device.
Turn down the volume of the speakers and the microphone.
What should I do if my microphone does not work?
Check if your microphone is selected as a recording device.
Open Control Panel and select Hardware and Sound. (To open Control Panel, see Opening
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