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242 MULTIMEDIA
13. How do I find out how much longer I have on
my subscription? Contact SiriusXM
Guardian™ Customer Care.
You also can visit your Owner’s Site and
choose a subscription to view its expiration
date. When your subscription is about to ex-
pire, you will receive an email or letter of no-
tification.
14. Can I get a refund if I have not used the entire
subscription? Prorated refunds are provided
from the date of cancellation for annual
plans or longer. Please see the Uconnect and
SiriusXM Guardian™ Terms & Conditions for
refunds related to billing plans of other
lengths and other circumstances.
15. Can I cancel a subscription before it
expires? Yes. If you have an annual
subscription, your subscription will be
canceled the day you cancel. If you have a
monthly subscription, your subscription will
be canceled on the last day of the month in
which you choose to cancel.
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all
personal information, returns the Uconnect
system to its original factory settings,
removes all SiriusXM Guardian™ services
and account information. To remove your
account information from the Uconnect
system, contact SiriusXM Guardian™
Customer Care.
17. What if I forgot to remove my account
information before I returned my lease
vehicle or sold it? Contact SiriusXM
Guardian™ Customer Care.
18. What will happen if an operable LTE (voice/
data), 4G (data), or 5G (data) network
connection compatible with my device is
temporarily unavailable? The SOS Call and
ASSIST buttons will NOT function if you are not
connected to an operable LTE (voice/data) or
3G, 4G (data), 5G (data) network. Services
that required your smartphone only direct
calls to Roadside Assistance Call may be
functioning if you have an operable network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data
which may include information about your
vehicle, your vehicle’s health and performance,
your vehicle’s location, your utilization of the
features in your vehicle, and other data. The
collection, use and sharing of this information is
required to provide the SiriusXM Guardian™
services and is further described by the
Uconnect Privacy Policy, which can be found at
www.driveuconnect.com/connectedservices/
privacy (US Residents) or www.driveuconnect.ca
(Canadian Residents). This information may be
collected by SiriusXM® Connected Vehicle
Services Inc. and shared with FCA US LLC for the
purposes stated in the Uconnect Privacy Policy.
Vehicle health and diagnostic information
including location data may be used by Uconnect
to provide a Vehicle Health Report to you.
Even if you cancel your SiriusXM Guardian™
subscription, this vehicle diagnostic health
information, including location data, may still be
transmitted from your vehicle and you may still
have a Vehicle Health Report sent to you.
Use of any of the Uconnect Services including
SiriusXM Guardian™ is deemed to be your
consent to the collection, use and disclosure of
this information in accordance with the
Uconnect Privacy Policy. If you do not want this
information to be collected, used, or shared,
you must cancel your Uconnect services in their
entirety by contacting us as referenced in the
Uconnect Privacy Policy.
21_WK_OM_EN_USC_t.book Page 242
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