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MULTIMEDIA 241
2. Why do I need an email address? Without
an email address, customers cannot
register for SiriusXM Guardian™. Customers
need to register so they can subscribe to
receive additional services and create a
SiriusXM Guardian™ Security PIN for
remote command requests.
3. How do I create a SiriusXM Guardian™
security PIN? Set up your SiriusXM
Guardian™ Security PIN during the
registration process. The SiriusXM
Guardian™ Security PIN will be required to
authenticate you when accessing your
account via SiriusXM Guardian™ Call or
performing any remote services, such as
Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start.
4. What if I forgot my SiriusXM Guardian™
security PIN? If you’ve already activated
services and forgot your SiriusXM
Guardian™ Security PIN, you can reset the
PIN by selecting Edit Profile on your Owner’s
Site.
5. How do I update my SiriusXM Guardian™
payment account address? Your SiriusXM
Guardian™ Payment Account address can
be updated online, or by calling SiriusXM
Guardian™ Customer Care from ASSIST in
your vehicle. To update online: login to your
Owner’s Site, and select Edit Profile >
SiriusXM Guardian™ Payment Account.
6. How do I update my SiriusXM Guardian™
profile? Your name, home address, phone
number, email address and SiriusXM
Guardian™ Security PIN can be updated
online on your Owner’s Site. Log in to your
Owner’s Site then select Edit Profile to edit
your personal information. Make your edits
and click Save.
7. Can I try features or packages before I buy
them? Your new vehicle purchase may have
come with an included trial period for
certain Apps and services.
8. Can I access every App and service while
driving? No, some applications and services
are not available while driving. For your own
safety, it is not possible to use some of the
touchscreen features while the vehicle is in
motion (e.g. key pad).
9. What happens when my subscription
comes up for renewal? If you have added a
credit card to your account information,
your subscription will be automatically
renewed for a term length in accordance
with the service plan that you have selected
at the then current subscription rate and on
every renewal date thereafter, unless you
cancel your subscription by calling SiriusXM
Guardian™ Care. If you have not added a
credit card to your account, SiriusXM
Guardian™ will send you an email or letter
in advance of your expiration date to remind
you that your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™
notification preferences? Contact SiriusXM
Guardian™ Customer Care, or go to your
Owner’s Site and then update your
preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Contact
SiriusXM Guardian™ Customer Care by
pushing the ASSIST button on your rearview
mirror.
12. How do I update my credit card
information? Login to your Owner’s Site,
and select Edit Profile, then select SiriusXM
Guardian™ Payment Account.
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