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Product FAQ
Q: Is Wyze Thermostat compatible with a 2-wire system?
A: No, Wyze Thermostat requires power at the C-terminal. A 2-wire
system is not able to use a C-Wire Adapter. It is not recommended to
try to power the C-terminal with external power. To use Wyze
Thermostat on a 2-Wire system, a new C-wire must be wired in from
the HVAC control board/ air handler.
Q: How do I identify my thermostat wires?
A: Remove the front cover of your old thermostat, then remove jumper
wire(s) if any. Follow the wire from the wall to the terminals of the
control board where the wire is connected. Finally, label the wires
based on the letter on its terminal accordingly.
Q: How do I identify the Control Board?
A: Check out how to find your control board in our Help Center.
Q: Will the system reconnect after a power outage?
A: Yes, Wyze Thermostat will reconnect with your WiFi once it turns
back on and resumes its mode and schedule.
Q: What do I do if Heat and Cool are Swapped?
A: When a Heat Pump system is set up, the heat and cool stage can
be configured in reverse. If you have a Heat Pump system and your
heating/cooling are reversed, swap them into the correct configuration
in Settings > Advanced > Swap Heat and Cool.
Note: "Swap Heat and Cool" is not available for a conventional
system (no O/B wire).
Q: Can I share my thermostat with the others? E.g., family,
guests, Airbnb users.
A: Yes, you can share the thermostat with others by going to Settings
> Share, and then adding the new user's email address to connect
him/her to the device.
Q: Does it work with a millivolt system? E.g., fireplace.
A: No, Wyze Thermostat does not work with millivolt systems.
Q: Can I control the fan independently?
A: Yes, if you have a G-wire, then you can control the fan even if you
have CWA installed.
Q: How precise is the temperature reading and set points?
A: In Fahrenheit, it shows 0 decimal places (e.g., 70°F), and 1 decimal
point in Celsius (e.g., 23.5°C)
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