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Resolving Wire Detection Issues
The wire detection operation is completed when the device first turns
on.
Wire(s) not detected
1. Unplug the thermostat and check the wires.
2. Plug in the thermostat again. Wait ~2 minutes for the device to
reconnect to the server.
3. Connect the wire again, making sure the wire connection is
secure.
4. Go to the control board and verify that the wire is securely
connected.
â—‹ Is there a wire not connected at the control board? This
wire is unused and can be removed from the
thermostat’s connections, and ignored in the wire
selection step during setup.
5. If the above suggestions do not work, skip the stage by
tapping on Try Again till the Skip option appears.
6. Follow the troubleshooting flowchart below if needed.
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