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Extra Wire(s)
1. Unplug the thermostat and check the terminals showing extra
wire(s) to ensure that there is no wire or obstacle in the
terminal.
2. Plug in the thermostat again. Wait ~2 minutes for the device to
reconnect to the server.
3. Attempt the wire connection again.
4. If the above suggestions do not work, skip the stage by
tapping on Try Again till the Skip option appears.
Resolving WiFi Communication Errors
If your Wyze Thermostat has issues connecting to the Wyze app or
your WiFi network, try one of the following tips to resolve the issue:
1. Check your app version.
Make sure that you have the latest version of the Wyze app on your
phone or tablet. You can download it in the Apple App Store or Google
Play.
2. Make sure your home WiFi is online and working.
Since your thermostat uses your home’s WiFi network, check that you
can get online with another device in your home. If you can’t connect,
try using a different device to double-check. If you can’t connect to
WiFi with any device, contact your internet service provider to check
the service status in your area.
3. Check your SSID.
Unusual characters or spaces in your SSID can cause problems
during setup. Check the SSID (name) of your network. If it has special
characters or blank spaces before or after the name, rename the
network to something simpler. Once the device is online, update its
firmware. Once updated successfully, you should be able to set your
network back to its previous settings, then set the device back up to
see if your device will connect.
4. Restart your router
Restarting your router will reset your internet connection. You should
also restart any WiFi range extenders or repeaters. Here's how to
restart your router:
1. Unplug your modem and router power cords. You may have a
combination modem/router, or they may be separate devices.
All the lights on your modem and router should be off.
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