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1. Follow the instructions in the Help Center to reset your Wyze
Thermostat.
2. During setup in the Wyze app, tap Adding Your Thermostat.
3. Repeat from step 1 above. Remember to reset the device
each time. After 5 failed attempts, move on to step 4.
4. Try again with a new phone, then repeat from step 1.
Note: Once connected, you will still be able to control Wyze
Thermostat with your original phone.
5. If none of the tips above work, please contact Wyze Support.
Resolve Firmware Update Issues
If the thermostat is not working correctly after a firmware update, try
these tips before attempting to adjust any wiring:
1. Power cycle the thermostat. Unplug the thermostat from the
wall and plug it back in.
2. Factory reset the thermostat. Follow the instructions in the
Help Center for how to do this.
Handling Extra Wires
Extra wires are found exposed from the thermostat as shown in the
image below, and sometimes extra wires are found inside the wall
behind the thermostat. Usually, you can ignore the extra wires.
However if there is no C-wire in the C terminal, one of these extra
wires could be a potential C-wire. You will need to check where these
extra wires go at the control panel.
1. Follow the extra wire back to the control panel.
2. If the wire is unused at the control panel as well. (If the wire is
connected to another terminal but unused at the thermostat, it
can be disconnected).
3. Connect the wire to the C-terminal at the control board.
4. Label the wire at the thermostat as the C-wire.
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