Loading ...
Loading ...
Loading ...
2. Wait for 30 seconds, then plug your modem and router back
in.
3. Your modem and router will restart. Wait a couple of minutes
or until you see steady power and connection lights. You may
also see a quickly flashing data light.
Note: Every router is different. You may need to consult your router’s
user manual for specific instructions on how to restart your router.
Once your router has been restarted, test the WiFi connection with a
computer or phone (make sure that cellular data is switched off). Then
try adding your Wyze Thermostat to the Wyze app again.
5. Reset your thermostat.
Reset your thermostat to its default settings. For more information and
instructions on resetting your thermostat, check out our Help Center.
You should also restart your phone or tablet and reopen the Wyze
app.
6. If the above steps don’t work, try connecting via mobile
hotspot. If you are able to connect with the mobile hotspot,
then your WiFi settings are not compatible with the thermostat.
Important: Make sure you have Bluetooth and WiFi enabled on your
phone or tablet before trying to add your thermostat again.
WiFi Compatibility:
1. Wyze Thermostat only supports 2.4 GHz bandwidth. Wyze
Thermostat does not support 5 GHz bandwidth.
2. Not compatible with Mesh WiFi.
3. Not compatible with a WiFi portal that requires a username
and password to access the Internet.
Resolving Bluetooth Pairing Issues
If you are unable to add your Wyze Thermostat to the app and
continue to see the page below after several attempts, follow the
following steps to troubleshoot.
39
Loading ...
Loading ...
Loading ...