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AXIS Perimeter Defender
Troubleshooting
Problem Possible reason
Solution
Camera connection parameters, for
example IP address, password or HTTP
port, are incorrect.
Verify the parameters entered are correct
and repeat.
It is not possible to add a camera.
The camera cannot be seen from the
user’s computer.
In a browser, go to the IP address of the
camera to conrm whether it is available
or not. If you cannot reach it, then the
camera has not been correctly installed
on the network or the computer does not
have access to the network which the
camera is on.
Video Source is no longer available.
The video source has been interrupted
and has not refreshed on the display.
Loss of video streams in the
AXIS Perimeter Defender Setup.
Use a browser to check if the camera is
available.
Click the tile where the stream should be
and resize the interface and the stream
should come back.
Prerequisites are not met. Make sure the mounting requirements are
met. See Mount the camera on page 12.
The camera has a roll. It is not possible to calibrate camera
having a roll.
Slow connection to camera not congured
as remote.
Connect camera as remote device to
lower bandwidth requirements.
There are other moving objects in the
scene used for the automatic calibration
such as cars, trees or other persons.
Repeat the auto-calibration, or calibrate
the device manually.
The eld of view is cluttered making the
person walking in front of the camera
partially hidden a lot of the time.
Calibrate the device manually.
The eld of view is small like indoor
corridors, rooms or outdoor entrances.
Calibrate the device manually.
The automatic calibration does not work
or yields bad results.
The capture video was not properly
recorded because of insufcient disk
space.
Check that there is adequate disk space
and that the application has permission to
save the video recording on the computer
where the AXIS Perimeter Defender
interface is running.
Operation troubleshooting
Problem Possible reason
Solution
The application does not run even though
the conguration is good.
The rmware of the camera is not
up-to-date.
Make sure you have the latest rmware
for the camera.
The application is blocked after a start
or stop operation or an upgrade of the
AXIS Perimeter Defender package.
Restart the camera.
A rewall is blocking the connection to
the camera metadata listening port.
Congure the rewall in order to allow
the conguration interface to connect
to the metadata listening port on the
camera.
The overlay is not displayed in
AXIS Perimeter Defender Setup even
though the analysis is running.
An antivirus program is blocking the
reception of the overlay.
Congure the anti-virus in order to allow
the overlay to be received.
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