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![](https://files.manualsfile.com/84565939-0333-60x/bg26.png)
AXIS Perimeter Defender
Troubleshooting
Troubleshooting
For all functionalities to work as expected, it is mandatory to congure the following Axis parameters:
• Network / TCP-IP / Basic / Default router
• Network / TCP-IP / Advanced / Domain name
• Network / TCP-IP / Primary DNS Server
• Network / TCP-IP / Secondary DNS Server
• Network / TCP-IP / NTP server address
• Network / TCP-IP / SMTP (email)
• System Options / Date & Time / Time Zone
• System Options / Date & Time / Synchronize with NTP server
Update to the latest version
To take advantage of latest improvements without having to re-calibrate and redene scenarios, we recommend that you upgrade to
the latest version of AXIS Perimeter Defender.
1. Download and install the latest version of AXIS Perimeter Defender.
2. Click Install. AXIS Perimeter Defender Setup automatically performs the necessary steps for completing the installation:
- Back-up the existing calibration, scenarios, parameters and license.
- Install new version.
- Restore license.
- Restore calibration and scenarios.
- Restore parameters.
- If an application was running it is restarted.
Upgrade camera rmware
Note
Before upgrading the camera rmware, save all AXIS Perimeter Defender settings. Upgrading the rmware removes the
application and its settings from the camera. If settings are saved, they can be restored using AXIS Perimeter Defender Setup.
1. Use AXIS Perimeter Defender Setup to save the site conguration.
2. Upgrade the camera rmware. For instructions, see the camera's User Manual.
3. Start AXIS Perimeter Defender Setup.
4. Use the load site option to automatically load the saved site conguration for each upgraded camera.
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