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Home > T
roubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > Your
Scanner Cannot Be Detected on the Network During Installation
Your Scanner Cannot Be Detected on the Network During Installation
Related Models: ADS-2700W
Cause Action Interface
Your computer is not
connected to the network.
Make sure your computer is connected to a network, for example, a
LAN environment or Internet services. For further support, contact
your network administrator
.
Wired/Wireless
Your machine is not
connected to the network.
(Wired network)
Press
Settings
> Network > Wired LAN > Wired Status
> Status. If the LCD displays Auto or Off, ask your network
administrator whether your IP address is valid or not.
(Wireless network)
Press
Settings
> Network > WLAN > WLAN Status >
Status. If the LCD displays Connection Failed:, ask your
network administrator whether your IP address is valid or not.
Wired/Wireless
You use security software. • In the installer dialog box, search for the Brother machine again.
•
Allow access when the alert message of the security software
appears during the Brother Device installation.
• The following port numbers are used for Brother network
features:
- Network scanning, Remote Setup
Port number 5566/Protocol TCP
- Network scanning (Brother iPrint&Scan)
Port number 54921/Protocol TCP
- BRAdmin Light
Port number 161/Protocol UDP
• For more information about security software, see Related
Information: Your Brother Machine Cannot Scan over the
Network
Wired/Wireless
You use a Wi-Fi router. The privacy separator on your Wi-Fi router may be enabled. Disable
the privacy separator
.
Wireless
Your Brother machine is
placed too far from the
Wireless access point/router
.
Place your Brother machine within about 3.3 feet (1 meter) of the
Wireless access point/router when you configure the wireless
network settings.
Wireless
There are some obstructions
(walls or furniture, for
example) between your
machine and the Wireless
access point/router
.
Move your Brother machine to an obstruction-free area, or closer to
the Wireless access point/router.
Wireless
There is a wireless
computer
, Bluetooth-
supported device,
microwave oven, or digital
cordless phone near the
Brother machine or the
Wireless access point/router.
Move all the devices away from the Brother machine or Wireless
access point/router.
Wireless
Related Information
• Network Problems
149
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