Loading ...
Loading ...
Loading ...
Home > T
roubleshooting > If You Are Having Difficulty with Your Machine > Scanning and Other Problems
Scanning and Other Problems
Scanning Difficulties
Difficulties Cause Suggestions
TWAIN or WIA errors
appear when starting to
scan. (Windows)
The TWAIN or WIA driver has not
been selected as the primary source
in your scanning application.
Make sure the Brother TWAIN or WIA driver is
selected as the primary source in your scanning
application. For example, in Nuance
™
PaperPort
™
14SE, click Scan Settings
> Select. Select the
Brother TWAIN/WIA driver.
TWAIN errors appear
when starting to scan.
(Mac)
The TWAIN driver has not been
selected as the primary source in
your scanning application.
Make sure the Brother TWAIN driver is selected as
the primary source in your application.
Y
ou can also scan documents using the ICA
Scanner Driver.
Vertical lines are seen in
the scanned image.
Paper dust has accumulated on the
surface of the glass strips.
Clean the glass strips inside the machine.
See Related Information: Clean the Scanner and
Rollers.
The scanned image is
missing.
The Paper Guides are not adjusted to
fit the width of the document.
Adjust the Paper Guides to fit the width of the
document. When Scan Size is set to Auto and you
are scanning a document that contains multiple
page sizes, insert narrow pages straight and as
close to the center of the machine as possible. If
the document does not feed straight, use the
continuous scan option.
The settings are not appropriate for
your document. For example, a
Letter/A4-sized document was fed
when Executive/A5 Letter was
selected as the document size.
Make sure the document size settings are
appropriate for your document.
Configure the margin settings and adjust the
scanning position.
If you use a preset document size,
the document skewing cannot be
corrected automatically
.
Select Auto for Document Size.
- Configure the margin settings and adjust the
scanning position.
The scanned image is
skewed.
The Paper Guides are not adjusted to
fit the width of the document.
Adjust the Paper Guides to fit the width of the
document. When Scan Size is set to Auto and you
are scanning a document that contains multiple
page sizes, insert narrow pages straight and as
close to the center of the machine as possible. If
the document does not feed straight, use the
continuous scan option.
The Long Paper setting is selected. Select a setting other than Long Paper.
Scanning is too slow. The resolution is not appropriate for
your document.
Decrease the scanner resolution.
142
Loading ...
Loading ...
Loading ...