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Error Message Cause Action
See Related Information: Replace the
Pick Up Roller.
See Related Information:Replace the
Brake Roller .
Scheduled Maintenance
Alert
The Pick Up Roller has been used over
5,000 times.
Clean the Brake Roller and Pick Up
Roller
. Paper jams and reduced scan
quality issues may occur if you do not
clean them.
See Related Information: Clean the
Scanner and Rollers.
Sending Error
The Scan to FTP/SFTP profile, Scan to
Network profile or Scan to E-mail Server
is not configured correctly
.
Make sure the Scan to FTP/SFTP profile,
Scan to Network profile or Scan to E-mail
Server is configured correctly.
Configure the Network Settings.
Server Time out
The machine was disconnected from the
Scan to FTP/SFTP profile, Scan to
Network profile or Scan to E-mail Server
.
Make sure the Scan to FTP/SFTP profile,
Scan to Network profile or Scan to E-mail
Server is configured correctly.
Configure the Network Settings.
Setting Lock
Adding a new shortcut was attempted
while the Setting Lock was turned on.
Disable the Setting Lock.
Unsupported security
information
(Authentication
method/Encryption
method). Confirm
supported security
mode and try again.
The security settings is incorrect. Confirm the security settings and try
again.
Unusable Device
An unusable device is inserted in the USB
port.
Remove the device. Turn the machine off
and on by unplugging the machine from
the AC power outlet
, and then plugging
the machine in again.
USB Access Error
The USB flash drive was removed while it
was being accessed.
Insert the USB flash drive.
USB Hub Not Supported
A USB flash drive with a hub is inserted in
the USB port.
Remove the unsupported device from the
USB port.
USB Write-protected
The inserted USB flash drive is write-
protected.
Remove the write-protected USB flash
drive, press Close, and then do one of
the following:
•
Turn off the USB flash drive’s write-
protection, and then try again.
• Use a USB flash drive that is not write-
protected.
Wrong Network Key
The Network Key is incorrect. Confirm the Network Key and try again.
Wrong Password
The password entered in Setting Lock
was incorrect.
Enter the correct password. If you forgot
it, you must reset it.
See Related Information: Set or Change
the Setting Lock Password.
Related Information
• Troubleshooting
• Secure Function Lock 3.0
• Clean the Scanner and Rollers
• Replace the Pick Up Roller
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