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Mercedes-Benz Customer Assistance Center
at 1-800 FOR-MERCEDES (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors LockedDoors Locked
RemotelyRemotely message appears in the multifunction
display.
Alternatively, the vehicle can be locked via:
R
the Internet, under the "Owners Online" sec-
tion
R
telephone applications (e.g. for iPhone
®
,
Android™)
To do this, you will need your identification num-
ber and password.
Stolen vehicle recovery service
If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X
Forward this number to the Mercedes-Benz
Customer Assistance Center along with your
PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, mbrace automatically
notifies the Mercedes-Benz Customer Assis-
tance Center.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Benz Service
Center or a recovery vehicle is called.
If vehicle data need to be transferred during an
Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center.
The Roadside Assistance ConnectedRoadside Assistance Connected mes-
sage appears in the display. If the Vehicle Health
Check can be started, the RequestRequest forfor Vehi‐Vehi‐
cle Diagnostics Received Start vehi‐cle Diagnostics Received Start vehi‐
cle diagnostics?cle diagnostics? message appears in the
display.
X
Press the YesYes button to confirm the message.
X
If the Vehicle Diagnostics PleaseVehicle Diagnostics Please
Start IgnitionStart Ignition message appears: turn the
SmartKey to key position 2 in the ignition
lock (Y page 111).
X
If the Please follow the instructionsPlease follow the instructions
receivedreceived byby phonephone andand movemove youryour vehi‐vehi‐
cle to a safe position.cle to a safe position. message
appears: please follow the instructions
received by phone and move your vehicle to a
safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the Vehi‐Vehi‐
cle Diagnostics Activecle Diagnostics Active message.
If you select CancelCancel, the Vehicle Health
Check is canceled completely.
When the check is complete, the SendingSending
vehicle diagnostics data. (Voice con‐vehicle diagnostics data. (Voice con‐
nection may be interrupted duringnection may be interrupted during
datadata transfer)transfer) message appears. The vehicle
data can now be sent.
X
Press the OKOK button to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐Vehicle Diagnostics: Transfer‐
ring Data...ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone.
Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is due, the display
shows a message to this effect together with
information about any special offers at your
workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle
(Y page 29).
228
Features
Stowage and features
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