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En
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Additional information
Troubleshooting
! If you think that there is something wrong with this unit, check the following items and [FAQ] for [DDJ-SR2] on the [FAQ] page of the Pioneer DJ
support site.
Some problems occurs due to the connected components. If the problem cannot be resolved after checking the connected components, ask the
service center or dealer for repairs.
! This unit may not operate properly due to static electricity or other external influences. In such cases, disconnect the power cord, wait for approxi-
mately one minute, and connect it again to restore normal operation.
Problem Check Remedy
The unit does not turn on. Is the [STANDBY/ON] switch turned on? Turn on the [STANDBY/ON] switch.
Is the power cord properly connected?
Connect the power cord to an AC outlet. (page 6 )
This unit is not recognized. Is the included USB cable properly connected? Connect the included USB cable properly.
Are you using a USB hub? USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable.
Is the driver software properly set?
Set the driver software properly. (page 4 )
Tracks are not displayed in the library. Have music files been imported? Import the music files properly.
For details on importing music files, see the Serato DJ software manual.
Is a crate or subcrate that does not contain any
tracks selected?
Either select a crate or subcrate that contains tracks or add tracks to the crate
or subcrate.
iTunes tracks are not displayed in
the library.
Is [Show iTunes Library] on the
[Library+Display] tab in the [SETUP] menu
checked?
Check [Show iTunes Library].
For details on importing music files, see the Serato DJ software manual.
Is a crate or subcrate that does not contain any
tracks selected?
Either select a crate or subcrate that contains tracks or add tracks to the crate
or subcrate.
Music files in the library cannot be
edited (changing track names, etc.).
Is [Protect Library] on the[Library+Display] tab
in the [SETUP] menu enabled?
Disable [Protect Library].
Recording is not possible. Is the recording level low? Adjust the gain control on the [REC] panel in the Serato DJ software.
Did you save the recording after it was completed? Save the recording after it is completed.
For detailed instructions on recording, see the Serato DJ software manual.
Sound is not output, or sound is too
small.
Are the [TRIM] control, channel faders, crossfader,
[INPUT SELECT] switch and [MASTER LEVEL]
control set to the proper positions?
Set the [TRIM] control, channel faders, crossfader, [INPUT SELECT] switch and
[MASTER LEVEL] control to the proper positions.
Are the connected powered speakers, etc., prop-
erly set?
Properly set the external input selection, volume, etc., on the powered speakers,
etc.
Are the connection cables properly connected? Connect the connection cables properly.
Are the terminals and plugs dirty? Clean the terminals and plugs before connecting them to the unit.
Is the driver software properly set?
Set the driver software properly. (page 4 )
Sound is distorted. Is the [MASTER LEVEL] control set to the proper
position?
Adjust the [MASTER LEVEL] control to confirm that the master level indicator
lights up in orange at the highest volume.
Is the [TRIM] control set to the proper position? Adjust the [TRIM] control so that the channel level indicator lights up in orange
at the peak level.
Sound is interrupted when using the
DJ software.
Is the latency value of the driver software properly
set?
Set the latency of the driver software to a suitable value.
Set the latency of the DJ software to a suitable value.
Cannot output the sound of the
external device.
Is the [INPUT SELECT] switch set to the proper
position?
Set the [INPUT SELECT] switch to the proper position.
Sound is interrupted when the ASIO
driver is set.
Has the ASIO driver been set with Serato DJ
running?
Set the ASIO driver before launching Serato DJ.
The indicator flashes and operation
is strange.
— Normal operation can sometimes be restored by unplugging the power cord,
waiting at least 1 minute, then plugging the power cord back in. If the symptom
persists, unplug the power cord and request repairs.
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