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209
Technical Notes
12
Troubleshooting
Problem
Problem
Solution
Solution
The camera does not
focus.
The subject is not suited to autofocus: Use focus lock or manual
focus (
P
80).
No face is detected.
•
The subject’s face is obscured by sunglasses, a hat, long hair, or
other objects: Remove the obstructions (
P
104).
•
The subject’s face occupies only a small area of the frame:
Change the composition so that the subject’s face occu-
pies a larger area of the frame (
P
104).
•
The subject’s head is tilted or horizontal: Ask the subject to
hold their head straight (
P
104).
•
The camera is tilted: Keep the camera level.
•
The subject’s face is poorly lit: Shoot in bright light.
Wrong subject is
selected.
The selected subject is closer to the center of the frame
than the main subject. Recompose the picture or turn
face detection off and frame the picture using focus lock
(
P
80).
Movie recording, 4K
burst, and 4K multi-fo-
cus are unavailable.
The memory card write speed is too slow: Use a memory card
with a UHS speed class of 3 or better (
P
29, 46,
94).
The ash does not re.
•
The battery is exhausted: Charge the battery or insert a ful-
ly-charged spare battery (
P
30).
•
The camera is in bracketing or continuous mode: Select single
frame mode (
P
89, 92).
•
OFF is selected for SOUND & FLASH: Select ON
(
P
147).
•
The ash is lowered: Raise the fl ash (
P
98).
The ash does not fully
light the subject.
•
The subject is not in range of the ash: Position the subject in
range of the fl ash.
•
The ash window is obstructed: Hold the camera correctly.
•
Shutter speed is faster than the sync speed: Choose a slower
shutter speed (
P
54, 57, 218).
Pictures are blurred.
•
The lens is dirty: Clean the lens (
P
176).
•
The lens is blocked: Keep objects away from the lens
(
P
40).
•
s is displayed during shooting and the focus frame is dis-
played in red: Check focus before shooting (
P
41).
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