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60 English
Troubleshooting
Troubleshooting
Information codes
OVEN
Displayed
Code
Possible cause Solution
C-d0
This code occurs if the control
key is short for 1 minute.
Clean the buttons and make
sure there is no water on/
around them. Turn off the
oven and try again. If the
problem continues, contact a
local Samsung service center.
C-d1
This code occurs if the door lock
is mispositioned.
Press OFF, and then restart
the oven. If the problem
persists, disconnect all
power to the oven for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
C-F0
This code occurs if
communication between the
Main and Sub PBA is interrupted.
C-F2
This code occurs if
communication between the
Main and Touch is interrupted.
C-20
The oven sensor is open when
the oven is operating.
The oven sensor is short when
the oven is operating.
C-21
This code occurs if the internal
temperature rises abnormally
high.
call for service.
Problem Possible cause Solution
Steam is
coming out of
the vent.
When using the convection
feature, it is normal to see
steam coming out of the oven
vent.
This is normal operation and
not a system failure.
Use the oven as usual.
As the number of racks or
amount of food being cooked
increases, the amount of
visible steam will increase.
A burning or
oily odor is
coming from
the vent.
This is normal for a new oven
and will disappear in time.
• To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
• See the Self Clean section
on page 42.
Strong odor. An odor coming from the
insulation around the inside
of the oven is normal for the
rst few times the oven is
used.
Operate the oven empty on
the bake setting at 400 °F for
1 hour.
Fan noise. A convection fan may
automatically turn on and off.
This is not a system failure
but normal operation.
The oven racks
are difcult to
slide.
The shiny, silver-colored
racks were cleaned in a self-
cleaning cycle.
Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of
the oven racks with the paper
towel.
The oven door
is locked.
The circuit breaker has been
tripped or there was a power
failure while the oven door
was locked.
Activate Control Lockout, and
then unlock the control. See
the Control lockout section on
page 22.
NV51M9770DS_AA_DG68-01001A-02_EN+MES+CFR.indb 60 2018-08-29 4:49:41
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