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For Assistance 174
Solution 5: Is a disabled access point set? To reset to initial settings:
1. Tap > Tools > Settings > Networks tab > More.
2. Tap Mobile networks > Access Point Names.
3. Tap > Reset to default.
Issue: Battery level goes down quickly.
Solution: Are you where signal is weak or have been out of service area for a long period? Calling
where signal is weak or being out of service area uses a lot of Battery.
Issue: Cannot install applications.
Solution: Applications cannot be installed with only a little free space on the phone or SD card. To
check free space, see Storage Settings. Applications not supported by your phone cannot be installed.
Issue: Cannot unlock screen.
Solution: Power the phone on again. If you are unable to turn the phone off, remove and replace the
Battery, and then power the phone on again. Data that was being edited is erased after the phone is
powered on again.
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding help.
Sprint Account Passwords
You will need to create passwords to protect access to your personal account information, your voicemail
account, and your data services account. As a Sprint customer, you enjoy unlimited access to all your
information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on to
sprint.com/mysprint. (Click Register and follow the prompts to get started.) If you are not the account
owner (if someone else receives the bill for your Sprint service), you can get a sub-account password at
sprint.com/mysprint.
Voicemail Passcode
You’ll create your voicemail passcode when you set up your voicemail. See Voicemail Setup for more
information on your voicemail passcode.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control access and
authorize purchases.
For more information, or to change your passwords, sign on to sprint.com/mysprint.
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