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For Assistance 173
For Assistance
The following topics address areas of support for your device, such as account information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone issues.
Check Here First
Issue: Phone freezes/operation is unstable.
Solution: Turn the phone on again. If you are unable to turn the phone off, remove and replace the
Battery, and then turn the phone on again. Data that was being edited is erased after your phone is
powered on again.
Issue: Operation is unstable after a new application was installed.
Solution: The newly installed application may be the cause. Uninstall the application in Safe mode.
See Uninstall an App. To turn the phone on in Safe mode:
Press and hold the Power/Lock Button > touch and hold Power off, read the disclaimer for
safe mode, and then tap TURN ON.
• After turning the phone on in Safe mode, "Safe Mode" appears at lower left.
• After restarting in Safe mode, your phone can be powered on as usual.
• Before turning the phone on in Safe mode, it is recommended that you back up important
data.
• By powering the phone on in Safe mode, added widgets may be deleted.
Issue: Cannot use phone, mail, or Internet.
Solution 1: Check whether you are where signal is weak or out of service area.
Solution 2: Power the phone on again.
Solution 3: Is the phone in Airplane mode? To check that Airplane mode is canceled:
1. Tap > Tools > Settings > Networks tab.
2. Tap Airplane mode switch to turn the function off.
Solution 4: Is data communication disabled? To check that data communication is enabled:
1. Tap > Tools > Settings > Networks tab > Mobile data.
2. Tap the Mobile data switch to turn it on.
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