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MULTIMEDIA 257
12. How do I update my credit card
information? Login to your Owner’s Site,
and select Edit Profile, then select SiriusXM
Guardian™ Payment Account.
13. How do I find out how much longer I have on
my subscription? Contact SiriusXM
Guardian™ Customer Care.
You also can visit your Owner’s Site and
choose a subscription to view its expiration
date. When your subscription is about to ex-
pire, you will receive an email or letter of no-
tification.
14. Can I get a refund if I have not used the entire
subscription? Prorated refunds are provided
from the date of cancellation for annual
plans or longer. Please see the Uconnect and
SiriusXM Guardian™ Terms & Conditions for
refunds related to billing plans of other
lengths and other circumstances.
15. Can I cancel a subscription before it
expires? Yes. If you have an annual
subscription, your subscription will be
canceled the day you cancel. If you have a
monthly subscription, your subscription will
be canceled on the last day of the month in
which you choose to cancel.
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all
personal information, returns the Uconnect
system to its original factory settings,
removes all SiriusXM Guardian™ services
and account information. To remove your
account information from the Uconnect
system, contact SiriusXM Guardian™
Customer Care.
17. What if I forgot to remove my account
information before I returned my lease
vehicle or sold it? Contact SiriusXM
Guardian™ Customer Care.
18. What will happen if an operable LTE (voice/
data), 4G (data), or 5G (data) network
connection compatible with my device is
temporarily unavailable? The SOS Call and
ASSIST buttons will NOT function if you are
not connected to an operable LTE (voice/
data) or 3G, 4G (data), 5G (data) network.
Services that required your smartphone
only direct calls to Roadside Assistance Call
may be functioning if you have an operable
network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data
which may include information about your vehicle,
your vehicle’s health and performance, your
vehicle’s location, your utilization of the features in
your vehicle, and other data. The collection, use and
sharing of this information is required to provide the
SiriusXM Guardian™ services and is further
described by the Uconnect Privacy Policy, which
can be found at
www.driveuconnect.com/
connectedservices/privacy
(US Residents) or
www.driveuconnect.ca
(Canadian Residents).
This information may be collected by SiriusXM®
Connected Vehicle Services Inc. and shared with
FCA US LLC for the purposes stated in the Uconnect
Privacy Policy. Vehicle health and diagnostic
information including location data may be used by
Uconnect to provide a Vehicle Health Report to you.
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