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402 CUSTOMER ASSISTANCE
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (877) 426-5337
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (877) 426-5337
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special Telecommunication Devices for the
Deaf (TDD) equipment at its customer center.
Any hearing or speech impaired customer, who
has access to a TDD or a conventional
teletypewriter (TTY) in the United States, can
communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC's New
Vehicle Limited Warranty expires. The Mopar
Vehicle Protection plans are the ONLY vehicle
extended protection plans authorized, endorsed
and backed by FCA US LLC to provide additional
protection beyond your vehicle’s warranty. If you
purchased a Mopar Vehicle Protection Plan, you
will receive Plan Provisions and an Owner
Identification Card in the mail within three weeks
of the vehicle delivery date. If you have any
questions about the service contract, call the
FCA US LLC’s Service Contract National
Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience.
20_MP_OM_EN_USC_t.book Page 402
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