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MULTIMEDIA 391
removes all SiriusXM Guardian™ services
and account information. To remove your
account information from the Uconnect
system, contact SiriusXM Guardian™
Customer Care at:
US call: 1-844-796-4827
Canada call: 1-877-324-9091
17. What if I forgot to remove my account
information before I returned my lease
vehicle or sold it? Contact SiriusXM
Guardian™ Customer Care:
US call: 1-844-796-4827
Canada call: 1-877-324-9091
18. What will happen if an operable LTE (voice/
data) or 4G (data) network connection
compatible with my device is temporarily
unavailable? The SOS Call and ASSIST
buttons will NOT function if you are not
connected to an operable LTE (voice/data)
or 3G or 4G (data) network. Services that
required your smartphone only direct calls
to Roadside Assistance Call may be
functioning if you have an operable
network.
Connected Services Remote Vehicle Start
FAQs
1.
How long does it take to remotely start my
vehicle?
Depending on various conditions,
it can take three minutes or more for the
request to get through to your vehicle.
2. Which is faster, my key fob or the Uconnect
App? Your key fob will remote start your
vehicle more quickly. However its range is
limited. For example, when you are leaving
the stadium after the game, you can use the
Uconnect App to remote start your vehicle
and have the inside of your vehicle
comfortable by the time you get to it.
3. Will my vehicle be safe if I lose my wireless
device? People sometimes lose their
wireless devices, which is why security
measures have been engineered into the
Uconnect App. Asking for your username,
password and SiriusXM Guardian™ Security
PIN help to ensure that nobody can start
your vehicle if they happen to find your
device.
4. Can someone drive off with my vehicle
using the App? No. Driving your vehicle still
requires the keys to be in the vehicle. The
Remote Start feature simply starts the
engine to warm up or cool down the interior
before you arrive.
5. Can I stop a vehicle that is being driven with
the cancel Remote Vehicle Start command?
No. If the vehicle is in motion, the cancel
Remote Vehicle Start button will not stop
the vehicle.
6. Why can’t all mobile devices use the
Uconnect App? The Uconnect App has been
designed to work on most devices with the
Apple® and Android™ operating systems.
The capabilities of these devices allow us to
remotely command your vehicle. Other
operating systems may be supported in the
future.
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20_MP_OM_EN_USC_t.book Page 391
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