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374 MULTIMEDIA
SiriusXM Guardian™ In-Vehicle Assistance
Features
With SiriusXM Guardian™, your vehicle has
on-board assistance features located on the
rear view mirror designed to enhance your
driving experience if you should ever need
assistance or support.
Description
SOS Call is a feature that, at the push of a button,
can contact emergency services. It’s a
convenient way to get in contact with a SiriusXM
Guardian™ Customer Care agent in the event of
an emergency. When the connection between
the vehicle and the live agent is made, your
vehicle will automatically transmit location
information to SiriusXM Guardian™ Customer
Care. In the event of a minor collision, medical or
any other emergency, press the SOS button to be
connected to a call center agent who can send
emergency assistance to your vehicle’s location.
NOTE:
Certain SiriusXM Guardian™ services are
dependent on a properly installed and opera-
tional Uconnect system, cellular network avail-
ability that is compatible with the device in your
vehicle, and GPS network availability. Not all
features of SiriusXM Guardian™ are available
everywhere at all times, particularly in remote or
enclosed areas.
How It Works
1. Push the SOS Call button; the indicator
light will turn green indicating a call has
been placed.
NOTE:
In case the SOS Call button is accidentally
pushed, there is a 10 second delay before
the SOS call is placed. The system will
verbally alert you that a call is about to be
made. To cancel the SOS Call connection,
push the SOS Call button or press the
Cancel button on the touchscreen within
10 seconds.
During an SOS Call, the Bluetooth® paired
phone is disconnected so incoming or
outgoing calls will go through mobile versus
the hands-free system which is not available
due to the SOS Call.
2. Once a connection between the vehicle and
a SiriusXM Guardian™ Customer Care agent
is made, the SOS Call system will connect
your vehicle to a SiriusXM Guardian™
Customer Care agent who will stay on the
line with you.
NOTE:
Calls between the vehicle occupants and the
SiriusXM Guardian™ Customer Care center may
be recorded or monitored for quality assurance
purposes. Through your enrollment in and use
of the SiriusXM Guardian™ services, you
consent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in the US
and that travel into Mexico and Canada may
have limited services. In particular, responses
to SOS calls or other emergency services may
be unavailable or very limited. Vehicles
purchased outside the United States and
Canada are unable to receive SiriusXM
Guardian™ services.
20_MP_OM_EN_USC_t.book Page 374
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