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101
Troubleshooting
BMP
®
41 User’s Manual
Power ON/OFF - Printer not working (continued)
Printer frequently powers OFF. Auto shutoff timing. Adjust the Shut Off Delay timing in
the Setup>Config menu. (See
page 29.)
Printer not responding Battery is dead. Attach the AC adapter to provide
power to the printer and charge the
battery.
OR
Install a new battery.
Error - “Cut while printing” Operating cutter while labels are
still printing.
1. Cut through the material
completely.
2. Press Clear
key to clear error.
3. Reprint the label(s).
Print Quality
Poor print quality Battery pack may be worn out and
not properly holding a charge.
Battery life is approximately one to
three years, depending on its use
and care. Order a replacement
battery pack.
Poor print quality. Dust or adhesives accumulated on
the print head.
Clean the print head. (Refer to
page 104 for instructions on
cleaning the printer.)
Poor print quality Media not usable. Try another media cartridge.
Problem Cause Corrective Action
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