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General fax problems
The following are some common fax problems.
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The fax failed to send
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An Out of Memory status message displays on the printer control panel
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Print quality of a photo is poor or prints as a gray box
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You touched the Stop button to cancel a fax, but the fax was still sent
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No fax address book button displays
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Not able to locate the Fax settings in HP Web Jetadmin
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The header is appended to the top of the page when the overlay option is enabled
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A mix of names and numbers is in the recipients box
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A one-page fax prints as two pages
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A document stops in the document feeder in the middle of faxing
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The volume for sounds coming from the fax accessory is too high or too low
The fax failed to send
JBIG is enabled, and the receiving fax machine does not have JBIG capability.
Turn o the JBIG setting.
An Out of Memory status message displays on the printer control panel
The printer storage disk is full.
Delete some stored jobs from the disk. From the Home screen on the printer control panel, touch the Retrieve
from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch
the Delete button.
Print quality of a photo is poor or prints as a gray box
You are using the wrong page-content setting or the wrong resolution setting.
Try setting the Optimize Text/Picture option to Photograph setting.
You touched the Stop button to cancel a fax, but the fax was still sent
If the job is too far along in the sending process, you cannot cancel the job.
This is normal operation.
No fax address book button displays
None of the contacts in the selected contacts list have fax information associated with them.
Not able to locate the Fax settings in HP Web Jetadmin
226 Chapter 9 Solve problems ENWW
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